Frequently Asked Questions
How do I add Project Commander to my dashboard?
- Go to any Jira dashboard (or create a new one)
- Click the Add gadget button
- Search for "Project Commander"
- Click Add to add it to your dashboard
- Configure by selecting your board and setting capacity limits
Why don't I see any sprints?
This usually means no board is configured. Click the settings icon (gear) in the gadget and:
- Select your Scrum board from the dropdown
- Make sure your board has active or future sprints
- Verify you have permission to view the board
Only Scrum boards with sprints are supported.
What's the difference between Story Points and Time Estimates?
Project Commander supports two capacity metrics:
- Story Points: Uses the Story Points field from your issues. Best for teams using relative estimation.
- Remaining Estimate: Uses the time tracking field (hours or days). Best for teams tracking actual work time.
Choose your metric in the gadget settings. Both work with all features including auto-level and velocity tracking.
How does Auto-Level work?
Auto-Level redistributes issues across sprints to balance capacity:
- Analyzes which sprints are over your configured limit
- Moves issues based on your chosen strategy (priority, size, or due date)
- Respects issue dependencies (blockers stay in earlier sprints)
- Creates new sprints if needed (up to 10)
- Can use your actual velocity instead of manual limits
You'll see a preview of moves before confirming. This is a premium feature.
What happens when my trial ends?
When the free trial ends:
- Basic features continue to work (viewing sprints, drag-and-drop, velocity tracking)
- Premium features (Auto-Level) will prompt you to upgrade
- All your configuration and velocity data is preserved
- You can upgrade anytime through the Atlassian Marketplace
Can I use Project Commander with multiple boards?
Yes! Each gadget instance is configured independently:
- Add multiple Project Commander gadgets to your dashboard
- Configure each one for a different board
- Each gadget maintains its own settings and velocity data
How is velocity calculated?
Project Commander tracks velocity when you complete sprints:
- Completed Points: Sum of points for issues in "Done" status when sprint closes
- Average Velocity: Mean of completed points across recent sprints
- Expected Velocity: Weighted prediction based on trends
- Efficiency: Completed points divided by sprint capacity
Configure how many sprints to include (1-10) in settings.
Is my data secure?
Yes. Project Commander is built on Atlassian Forge, which provides enterprise-grade security:
- No data is stored outside Atlassian's infrastructure
- All API calls go through Atlassian's secure gateway
- Your Jira data is never copied to external servers
- API keys are stored with encryption
- Access follows your existing Jira permissions
See our Privacy Policy for details.